Active Bookings Queue
8
BS-2247
Collecting
14 Hocking St
Karrinyup, WA 6018
BS-2248
Collecting
7 Odin Rd
Innaloo, WA 6018
BS-2249
Scheduled
22 Balcatta Rd
Balcatta, WA 6021
BS-2250
Scheduled
5 Tuart Hill Dr
Tuart Hill, WA 6060
BS-2233
Missed — Recover
31 Osborne Pk Rd
Osborne Park, WA 6017
BS-2251
Pending
9 Churchlands Ave
Churchlands, WA 6018
Fleet Status
4
🚛 STR-V01
Zone: West
Driver: M. Hayes
Collected: 6 jobs
ETA next: 12 min
Capacity: 72%
🚛 STR-V02
Zone: East
Driver: T. Brock
Collected: 4 jobs
ETA next: 8 min
Capacity: 45%
🚛 STR-V03
Zone: West
Driver: P. Singh
Collected: 8 jobs
Status: Lunch
Capacity: 88% — Disposal run soon
🚛 STR-V04
Zone: East
Driver: J. Chu
Collected: 3 jobs
ETA next: 22 min
Capacity: 30%
Today's KPIs — Live
MS — Missed Services
1
Recovery →
Service Availability
100%
Collection Rate
94.1%
PA — Vehicles Down
0
RC — Complaints
2 → 100%
Customer Satisfaction
87%
WHS Notices
0
Legend
Collecting Now
Scheduled Today
Pending Confirmation
Missed — Recovery
Collection Vehicle
East Zone
West Zone
Today at a Glance
Collections
21
↑ 3 vs yesterday
Scheduled
8
Remaining today
Items Collected
89
Yellow ♻ + Red 🗑 bins
Avg Sched Time
6.2d
↓ KPI: 10d max
Zone Summary
⬤ East Zone
11 jobs today
Suburbs: Balcatta, Tuart Hill, Nollamara, Westminster, Stirling
⬤ West Zone
10 jobs today
Suburbs: Karrinyup, Innaloo, Scarborough, Trigg, Churchlands
Service Alerts
⚠ Missed Service — BS-2233
31 Osborne Pk Rd — Recovery assigned to STR-V02. ETA: tomorrow 08:00.
⚠ Capacity Alert — STR-V03
Vehicle at 88% capacity. Disposal run required before next booking.
THINK LIDS 240lt Bin Status
♻ Yellow (Recycling)
142 active
🗑 Red (General Waste)
138 active
Think Lids Secure
278 / 280
Avg Collection Interval
6.2 days
CIS API — Last Sync
● Bookings pushed from portal: 3 min ago
● Status updates to City: Real-time
● File transfer backup: 06:00 daily
● Next monthly report: 24 Mar 2026
Booking Management
Total This Month
142
↑ 18% vs last month
Within 10-Day KPI
100%
Target met ✓
Avg Booking → Collection
6.2 days
KPI max: 10 days
Recovery Rate
100%
Next-day recovery ✓
All Bookings — March 2026
| Booking ID | Resident Address | Suburb | Zone | Bins (Y=Recycling / R=General) | Booked | Scheduled | Status | Driver |
|---|
Route Management
🚛 STR-V01 — West Zone Route
Driver: M. Hayes | 6 complete · 3 remaining
🚛 STR-V02 — East Zone Route
Driver: T. Brock | 4 complete · 5 remaining
Route Optimisation — CIS Integration
Algorithm
TSP + Geo-cluster
Bin collection points geocoded via CIS address + asset database
Data Source
CIS Portal API
Bookings ingested nightly + real-time via webhook
Route Efficiency
91.3%
↑ 4.2% vs manual routing
Performance Analytics
Total Collections FY26
3,812
Collection jobs since Jul 2025
Customer Satisfaction
87%
KPI target: 80% ✓
Avg Bins per Job
2.24
Yellow ♻ (recycling) & Red 🗑 (general) 240lt
Collections by Suburb — FY26
KPI Scorecard — Current Period
| KPI | Target | Actual | Status |
|---|
Monthly Collection Volume — FY26
CIS API Integration
City of Stirling Corporate Information Services Platform — RESTful API Integration
🔗
Connected
CIS Platform
🔐
OAuth 2.0
JWT + Bearer
📄
v1.3.2
API Version
⚡
99.97%
Uptime (30d)
🔌 RESTful API Endpoints
Base: https://api.stirling.wa.gov.au/cis/v1/waste
GET
/bookings
● 200
Fetch all pending resident bookings from portal
GET
/bookings/{id}
● 200
Get single booking detail by ID
POST
/bookings/{id}/status
● 201
Push collection status update to City (collected/missed/rescheduled)
POST
/collections/complete
● 201
Submit completed collection record with timestamp and items
GET
/residents/{id}/allowance
● 200
Check resident's annual allowance utilisation
POST
/reports/monthly
● 202
Submit pre-approved monthly report (JSON/CSV)
PUT
/bookings/{id}/reschedule
● 200
Reschedule missed collection; triggers resident notification
GET
/zones/{zone}/schedule
● 200
Get all upcoming bookings for East or West zone
🔐 Security & Authentication
ProtocolOAuth 2.0 / OIDC
Token TypeJWT Bearer (RS256)
Token Expiry3600s + refresh
TransportTLS 1.3 (HTTPS only)
API Key Rotation90-day cycle
IP AllowlistContractor CIDR
Rate Limit1000 req/hr
Privacy Scoperead:bookings write:status
📦 Data Formats
Primary FormatJSON (UTF-8)
Backup TransferSFTP / CSV (daily)
Date FormatISO 8601
AddressesGNAF standard (G-NAF)
Versioning/v1/ in path + header
Paginationcursor-based
⚠️ Error Handling
400 Bad Request
Validation error
401 Unauthorized
Re-authenticate
404 Not Found
Booking not found
429 Rate Limited
Backoff + retry
500 Server Error
Fallback to SFTP
📄 Sample Booking Payload — GET /bookings
{
"bookingId": "BS-2249",
"version": "1.3.2",
"timestamp": "2026-03-07T09:14:32+08:00",
"resident": {
"id": "R-98432",
"address": "22 Balcatta Rd",
"suburb": "Balcatta",
"postcode": "6021",
"zone": "EAST",
"privacyConsentRef": "PC-20260307-98432"
},
"service": {
"type": "COMMERCIAL_WASTE_COLLECTION",
"items": [
{ "itemType": "YELLOW_RECYCLING_240LT", "binType": "YELLOW_240LT", "colour": "Yellow", "stream": "Recycling" }
],
"binType": "240LT_THINK_LID", "binColour": "YELLOW", "wasteStream": "RECYCLING",
"requestedDate": "2026-03-07",
"scheduledDate": "2026-03-11",
"schedulingDays": 4,
"kpiCompliant": true
},
"status": "SCHEDULED",
"contractorRef": "STR-V02",
"_links": {
"self": "/cis/v1/waste/bookings/BS-2249",
"status": "/cis/v1/waste/bookings/BS-2249/status",
"resident": "/cis/v1/waste/residents/R-98432"
}
}
📁 Secure File-Based Fallback (SFTP)
City → Contractor
Daily Booking Export
bookings_YYYYMMDD.csv
Delivered by 05:00 AWST via SFTP
Delivered by 05:00 AWST via SFTP
Contractor → City
Daily Status Report
status_YYYYMMDD.csv
Submitted by 20:00 AWST
Submitted by 20:00 AWST
Monthly
Performance Report
report_YYYY_MM.pdf/.xlsx
Pre-approved format, by 5th of month
Pre-approved format, by 5th of month
Business Prospect Search
Find commercial waste collection prospects across City of Stirling suburbs
⟳
Searching suburbs via Clay…
🔷
Ready to search
Select suburbs and business types, then click Search Businesses.
Use Demo mode to preview results without an API key.
Use Demo mode to preview results without an API key.